Reception, complaints and guarantees

1 At the time of delivery, the Customer must carry out all the necessary checks to detect possible damage and / or other defects in the delivered products that make the goods unusable.

2 In the hypothesis referred to in the preceding point 1, the claim must be sent by the Customer to the following certified mail address concerianuvolari@legalmail.it or to the following email address info@concerianuvolari.com;

3 If the Customer finds flaws and defects in the Products purchased, he can contact the Seller, under penalty of forfeiture, within 8 days of discovery, and report the defect. The warranty is valid for a period of 1 (one) year from the delivery of the defective Product. After these terms the Seller will not be responsible for defects found by the Customer. In case of obvious defects, the Customer must report the defects within 10 (ten) days from the date of delivery of the Products, and the transport costs and any other expenses for returning the Products will be charged to the Customer.

4 Notice of the Defect. The Seller invites the Customer to describe in as much detail as possible the nature of the defect found and possibly to send a copy of the Order documents, indicate the Order number, and any other data useful for the correct identification of the complaint.

5 Repair or replacement. The Seller will, depending on the case, carry out the repairs and replacements of the Product within a reasonable time from having acknowledged the defect. In the event of replacement or repair of the Product, the terms of the warranty (forfeiture and prescription) run from the date of delivery of the repaired or replaced Products.

6 Return of Products for defects. In the event that the warranty provides for the return of the Product to the Seller, the Product must be returned by the Customer with the original packaging complete in its parts (including the documentation inside the packaging) within 10 days of notification of the defect.

7 Disclaimer of Warranty. The Products will not be covered by the warranty for defects in the event that the Customer has made incorrect use of the Products, or if the Products have been altered or modified without the written consent of the Seller, or if they have been stored in an inappropriate manner taking into account the characteristics of the Products;

8 Withdrawal of defective Products. The Customer undertakes to support the Seller in withdrawing the defective Products from the market in the event of an express request from the Seller.