Fast, Safe and Smart


1 The selling company carries out shipments with the forwarders "GLS or FEDEX".

2 Deliveries sboth for Italy and abroad are made within 15 (fifteen) working days

For deliveries outside the European Union the customs duties are charged to the customer.

4 No responsibility can be attributed to the seller in case of delay in delivery.

5 The selling company will inform the Customer about the expected delivery date to be carried out in the place indicated by the Customer. Later the forwarder will get in touch with him/her to share delivery details;

6 If the first delivery attempt is unsuccessful, the forwarder will make a telephone call to the number provided by the Customer and printed on the address label stuck on the package.

7 The forwarder shall makes two attempts to deliver the products to the address indicated by the Customer. In the event that such attempts are not successful, the products will remain at the Customer’s disposal at the forwarder's warehouse for 5 (five) working days and storage costs shall be borne by him/her.

8 Upon delivery of the products, the Customer is required to check that the packaging - including the closing materials (closing stickers)- is intact, not damaged, nor wet or otherwise altered.

9  Once the delivery document has been signed, the Customer will not be entitled to any claim about the external characteristics of the products delivered.

10  Missed or delayed delivery due to force majeure. The Seller will not be responsible for a non-delivery or a late delivery due to force majeure, such as - by way of example (this list is not exhaustive): strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods, earthquakes, floods, wars, insurrections. The Seller will promptly notify the Customer of the occurrence and the absence of a case of force majeure. If the force majeure persists for a period exceeding 30 (thirty) days, each of the Parties will have the right to withdraw from the Contract. In the event of withdrawal pursuant to this article, the Customer will not be entitled to any compensation or compensation for any reason, without prejudice to the right to a refund of what has already been paid for the ordered product.